Privacy and Data protection Policy


MACS Maritime Carrier Shipping GmbH & Co
This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online or by collection via our website. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with applicable data protection laws (in particular the EU General Data Protection Regulation (GDPR)).

1. When and what personal information do we collect from the people that visit our website and on which legal basis?

a) Data when surfing
We collect information from you when you enter the website or enter information on our site. Each time you access our website, information data, transmitted by your browser is stored in so-called server log files. Details include the name of your provider, your IP address, your browser type and version, browser language, your operating system, page from which the request comes and the time of the server enquiry, time zone difference to Greenwich Mean Time (GMT), spe-cific page from which the request comes, access status/http status, amount of data transmitted in each case, name of requested files and session-cookies. We use no tools and generally have no means to attribute this data to specific individuals, insofar ruling out the possibility of personal identification unless we get information.

Nevertheless, in particular the IP address may be seen to be personal data. In connection with your access, the processing on our server takes place on the basis of Art. 6 para. 1 s. 1 lit. f) GDPR since it is necessary in order to enable the use of the website, and for data security pur-poses. Further we may use the information we collect from you when you surf the website, or use certain other site to improve our website in order to better serve you. With the exception of processing for statistical purposes in anonymized form and the processing described under 2. such data will not be evaluated.

We thus temporarily store data for up to 10 days after access which may allow identification (e.g. by authorities) later.

b) Data in case of requests and certain services
Further if you contact us to send a certain requests we collect the following details:

  • rate request: contact data such as company, name, phone and e-mail; requested ship-ping details such as precarriage, port of loading, port of discharge, oncarriage; cargo de-tails such as commodity, weight, no. of packages, container type, hazardous goods (yes/no), remarks on harbor and direction of travel
  • VGM submission: booking reference and TAN
  • tracking & tracing request: b/l number and container number
  • request on services and terminals: starting harbor, destination and line
  • quick contacts: your name; your e-mail and you message, selected office


Such input of information takes place on the basis of Art. 6 par. 1 s. 1 lit. b) GDPR since you ask us to provide respective information either in the context of an agreement or in the context of a service which we provide for free. The data mentioned above will be processed only for the purpose of fulfilling your request.

We thus, temporarily store such data for up to 10 days after access which may allow identification (e.g. by authorities) later in case of any security issues (Art. 6 par. 1 s. 1 lit. f) GDPR)

In order to contact us, in particular to request information, you may provide: type of enquiry, company, title, first and last name, street, house number, postcode, town, federal state, country, telephone and e-mail. This way we can process and execute your inquiry / order (Art. 6 par. 1 s. 1 lit. a GDPR). This data is only stored in electronic form for the duration of order processing and, in the case of chargeable offers, for the period relevant for tax purposes (usually 10 years). Insofar such other personal data (in particular name, address and/or e-mail addresses) are col-lected on our pages, this is done on a voluntary basis and with the corresponding consent in accordance with Art. 6 para. 1 sentence 1 lit. a) GDPR.

With your order your request you consent to the processing of your personal data. You can revoke this consent in writing (to us or by e-mail to at any time with effect for the future. For more information, see below.

2. Third Party Disclosure

a) Google Analytics
This website uses Google Analytics, a web analysis service of Google, Inc. "("Google"). The use is based on Art. 6 Par. 1 S. 1 lit. f) DSGVO. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. This applies in particular to information about browser type/version, operating system used, referrer URL (the previously visited page), host name of the accessing computer (IP address) and time of the server request. We have activated IP anonymisation on this website so that Google will reduce your IP address within Member States of the European Union or in other states party to the Agreement on the European Economic Area before trans-ferring it to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.

You may refuse the use of cookies by selecting the appropriate settings on your browser, how-ever please note that if you do this you may not be able to use the full functionality of this web-site. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link:

We use Google Analytics including the functions of Universal Analytics. Universal Analytics al-lows us to analyze the activities on our pages across devices (e.g. for access via laptop and later via a tablet). This is made possible by the pseudonymous assignment of a user ID to a user. Such an assignment occurs, for example, when you register for a customer account or log into your customer account. However, no personal data will be forwarded to Google. Even if Univer-sal Analytics adds additional features to Google Analytics, this does not mean that it restricts pri-vacy measures such as IP masking or the browser add-on.

Further information on data protection in connection with Google Analytics can be found in the Google Analytics Help (

b) Other
Otherwise, we do not sell, trade, or otherwise transfer to outside parties your personally identifi-able information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we be-lieve release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. We do not allow any other third party to conduct behavioural tracking

c) Hyperlinks
Our web pages may contain hyperlinks, i.e., electronic cross-references giving access to the web pages of other companies. This Data Protection Notice does not apply to these web pages.

3. Your rights as a data subject within the meaning of Art. 4 No. 1 GDPR
As a person concerned within the meaning of the GDPR (Art. 4 No. 1 GDPR), you have numer-ous rights towards us, about which we would like to inform you below: Right to information: You have the right to obtain information from us as to whether and which data we process about you. In addition, we can provide you with a copy of this data.

Please note that your right to cancellation may be restricted by law. These include in particular the restrictions listed in Art. 17 DS-GVO and § 35 Bundesdatenschutzgesetz (in the version applicable from 25 May 2018).

If you have obtained a restriction on processing as set out above, we will notify you before the restriction is lifted.

  • Right to rectification: You have the right that we immediately rectify information about you that is incorrect or no longer applicable. You may also request that your incomplete personal data be completed. If this is required by law, we will also inform third parties about this correction if we have passed on your data to them.
  • Right of deletion: You have the right to request us to delete your personal data immediately if one of the following reasons applies:
    • your data are no longer necessary for the purposes for which they were collected or otherwise processed, or the purpose has been achieved;
    • you revoke your consent and there is no other legal basis for the processing;
    • you object to the processing and there are no overriding legitimate grounds for processing;
    • you object to the processing;
    • your personal data have been processed unlawfully;
    • the deletion of your personal data is necessary to fulfil a legal obligation under Union law or the law of the Member States to which we are subject.
  • Right to restrict processing (blocking): You have the right to request us to restrict the processing of your personal data if one of the following conditions is met:
    • You deny the accuracy of your personal data for a period of time that enables us to verify the accuracy of the personal data;
    • the processing is unlawful and you refuse to delete the personal data and instead request that the use of your personal data be restricted; we no longer need your personal data for the purposes of processing, but you do need it to assert, exercise or defend legal claims, or
    • you have filed an objection against the processing as long as it is not yet clear whether our justified reasons outweigh yours.
  • Right of objection: If we process your data on the basis of our legitimate interests, legitimate interests of third parties or in the public interest, you have the right to object to the processing of your data. Please also note the information provided at the end of this information letter regarding your right of objection.
  • Right to revoke consents: You can revoke your consent given to us at any time with effect for the future. This revocation can take place in the form of an informal notification to the below contact addresses (see no. 4 herein). This also applies to consents that you have given us before the validity of the GDPR (i.e. before 25 May 2018). If you revoke your consent, the legality of the data processing carried out up to then will not be affected. As a rule, the consequence of a revocation is that you can no longer use[-] or not use in full the services covered by consent.
  • Right to data transferability: You have the right to receive personal data concerning you that you have provided to us in a structured, common and machine-readable format and to transmit this data to others. Details and restrictions can be found in Art. 20 GDPR. Exercising this right does not affect your right to erasure ("right to be forgotten").
  • Right of complain to the supervisory authority: If you believe that the processing of your data by us violates applicable data protection law, you have the right of appeal to one of the competent supervisory authorities, i.e. in particular the State Office for Data Protection Supervision (Hamburg) or the respective supervisory authority in the member state of your place of residence, your workplace or the place of presumed data protection violation.

Reference to your right of objection under Art. 21 GDPR

1. Your right of objection in individual cases

You have the right to object to the processing of your data at any time for reasons arising from your particular situation, if we base this processing on the fact that it is either:

This also applies to profiling based on this within the meaning of Article 4 para. 4 GDPR.

  • necessary for the performance of a task in the public interest (Article 6(1)(e) GDPR),
  • or is necessary to protect our legitimate interests or those of a third party without your interests or fundamental rights and freedoms prevailing (Article 6(1)(1)(f) GDPR).
  • If you object, we will no longer process your personal data, except in two cases:
    we may prove compelling grounds for processing that outweigh your interests, rights and freedoms,
  • or the processing serves to assert, exercise or defend legal claims.


2. Your right to object to the processing of your data for our direct marketing purposes

If we process your personal data for direct advertising (e.g. in the context of our newsletter), you have the right to object at any time to the processing of your data for the purpose of such advertising.
This also applies to profiling when it is associated with such direct advertising. If you object to the processing of your data for direct marketing purposes, we will no longer use your personal data for this purpose.


Details of your rights can also be found in Articles 15 to 21 of the GDPR and Sections 32 to 37 BDSG (in the version applicable from 25 May 2018).

To assert your rights, please contact us (by e-mail, postal mail or even informally) under contact details under 4. below.

4. Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below:
MACS Maritime Carrier Shipping GmbH & Co.
Data Protection Officer
Grosse Elbstrasse 138
22767 Hamburg
phone: +49 40 37673 01

5. Amending the privacy statement
Given the fast pace of development on the web and the continuing development of case law, we reserve the right to adapt this privacy statement at any time to meet both technical and legal re-quirements.

Last Edited on 2018-05-25